Frequently Asked Questions
Yes. This is critically important to us, as a business, of course, but even more so as a provider-based organization with a commitment to the highest ethical practices.
Our technical and legal requirements, combined with our case-acquisition and management processes, ensure HIPAA compliance.
We’ve gone so far as to develop our own cloud-based platform, medvid.io, to ensure compliance of our streamed video content. Medvid.io utilizes a variety of encryption, user-level authority, logging- and reporting-functionality to establish and maintain HIPAA-level security, and the ability to support all, relevant HIPAA compliance requirements.
Patients participate with informed consent. Each of our case contributors has a careful conversation with patients and/or caregivers about their rights and options if they consent to be filmed.
Among their protected rights, filmed patients have the right to withdraw consent at any time, and we will remove their video from ReelDx immediately. We also ensure that no protected health information is associated with a video case, such as names, medical record numbers, etc.
It’s worth noting that we have never had a patient or caregiver withdraw consent, and close to 100% of patients who are asked, consent to be filmed. We have consistently found that patients and their families have a strong and sustained desire to play a role in improving medical education.
If you have an institutional agreement with ReelDx, we hope you are broadcasting ReelDx in your curriculum, presentations, and other educator or group/classroom activities!
If you are using an individual subscription to broadcast ReelDx in your curriculum, please contact us for a friendly brainstorming session about updating your account without disruption to your classroom.
In addition to affordable pricing for a classroom edition of ReelDx, we also provide excellent, thoughtful customer service as you adjust your ReelDx agreement, and ongoing support as you formally implement ReelDx.
We understand! Our videos are a new tool in health care education, without precedent for incorporation into curriculum, test prep, etc. The exciting news is that we now have more than 40 leading institutions using our cases in the classroom, with tremendous success. They include nursing schools, medical schools, physician assistant programs, EMS training, and more.
We continuously learn about new use-cases that innovative educators are applying, and we remain involved in supporting and learning from their implementations.
We would love the chance to give you some examples of how your peers are using ReelDx, and provide consultation on your program’s unique needs! Please contact us to schedule a personal demo.
The ReelDx library can be sorted and filtered by patient age, organ system, or specialty. Simply enter a search topic and limit your results.
If you would like more comprehensive assistance, a member of our team will be happy to help you identify cases based on course topic, subject matter or learning objective.
Feel free to contact us for personal assistance finding content that meets your needs!
Yes, Institutional customers/educators can control both what cases, and what components of the case learners can view at any time. There are a number of ways to present our cases to meet this need. Please contact us for a demo.
No, but you have options.
We will notify you by email before your subscription ends, so that you have the option to renew your account and continue access to our growing collection of real patient video cases.
ReelDx does not store any credit card information in our system. All of our credit card data is handled by Stripe, our e-commerce app. Their security policy is listed here: https://stripe.com/help/security
Please contact us for any additional information or assistance.
- Google Chrome 48+
- Firefox 44+
- Microsoft Internet Explorer 9.0+
- Microsoft Edge 12+
- Safari 9.0+
- Opera 35+
- In order to securely stream videos Adobe Flash Player 21+ is required to be installed and activated on all supported browsers except for Safari and Mobile Safari
- Minimum: 2Mb/s
- For best results a minimum: 5Mb/s