Is ReelDx HIPAA-compliant?
Yes. This is critically important to us, as a business, of course, but even more so as a provider-based organization with a commitment to the highest ethical practices.

Our technical and legal requirements, combined with our case-acquisition and management processes, ensure HIPAA compliance.

We’ve gone so far as to develop our own cloud-based platform, medvid.io, to ensure compliance of our streamed video content. Medvid.io utilizes a variety of encryption, user-level authority, logging- and reporting-functionality to establish and maintain HIPAA-level security, and the ability to support all, relevant HIPAA compliance requirements.

Learn more about mediv.io.

Why do patients participate in this project? Aren’t they worried about privacy?

Patients participate with informed consent. Each of our case contributors has a careful conversation with patients and/or caregivers about their rights and options if they consent to be filmed.

Among their protected rights, filmed patients have the right to withdraw consent at any time, and we will remove their video from ReelDx immediately. We also ensure that no protected health information is associated with a video case, such as names, medical record numbers, etc.

It’s worth noting that we have never had a patient or caregiver withdraw consent, and close to 100% of patients who are asked, consent to be filmed. We have consistently found that patients and their families have a strong and sustained desire to play a role in improving medical education.

I have an individual subscription to ReelDx Education. Can I show cases in my classroom, or share my login with others?

No. If you have an institutional agreement with ReelDx, we hope you are broadcasting ReelDx in your curriculum, presentations, and other educator or group/classroom activities!

However, broadcasting in group settings or curriculum is not a permitted use of an individual ReelDx subscription, per our stated Terms of Use.

If you are using an individual subscription to broadcast ReelDx in your curriculum, please contact us for a friendly brainstorming session about updating your account without disruption to your classroom.

In addition to affordable pricing for a classroom edition of ReelDx, we also provide excellent, thoughtful customer service as you adjust your ReelDx agreement, and ongoing support as you formally implement ReelDx in an educator capacity.

Are ReelDx Education video cases peer reviewed?

ReelDx has an editorial board entrusted with evidence-based review of our content. This board comprises clinicians with many years of practice both as providers and educators. Many are nationally known for their achievements in their field, and all continue their commitment to leading-edge improvements to health care education.

When care shown in our video cases is not consistent with the standards of care or current evidence reviews, our board does not alter any details about the approach used in that encounter/actual outcomes – because we want to present the real case for learning. Instead, they highlight the questions or issues raised by the case in editorial comments, to guide learner’s critical thinking about the case.

It is our belief that this approach provides the highest-impact educational experience: A balance of what happened, what (in some cases) could have been done differently, and most importantly: Why.

Learn about our board members.

I love ReelDx! But… I’m not sure how to use it in my teaching/learning.

We understand! Our videos are a very new tool in health care education, without precedent for incorporating in curriculum, test prep, etc. The exciting news is that we now have more than 40 leading institutions using our cases in the classroom, with tremendous success. They include nursing schools, medical schools, physician assistant programs, EMS training, and more.

We share an ever-growing, mutual fan club with these partners. We continuously learn about new use-cases they are applying, and we remain very involved in supporting and learning from their implementations.

We would love the chance to give you some examples of how your peers are using ReelDx, and provide consultation on your program’s unique needs! Please contact us to schedule a personal demo and brainstorming session with our Chief Medical Officer, Dr. David Spiro.

You have so many cases! How can I hone in on topics that are specific to my teaching or learning needs?

Please see our current list of published topics. Any of these can be entered into the search field on meded.reeldx.com to produce a list of cases relevant to the topic.

You can also browse by library.

Finally, don’t hesitate to contact us for personal assistance finding content that meets your needs!

Can I get access to your videos as stand-alone learning objects?

Yes. We have a HIPAA-compliant platform that supports streaming our cases, via API, to many learning management systems. Please contact us to learn more.

Can the information and/or fields in your cases be customized to meet my needs? For example, to hide the diagnosis while presenting a case?

There are a number of ways to present our cases to meet this need. Please contact us for a demo.

In addition, ReelDx will soon offer case information (content fields) as separate, streamed objects that can be customized within most learning management systems. Watch our blog and subscribe to our newsletters (scroll to the bottom of the Educators page to enter your email address) to stay up to date on these improvements.

I have a discount code, but it doesn’t seem to be working.

To use your code correctly, make sure you are using a desktop or laptop computer. Then:

1) Start at our sign-up page:
https://meded.reeldx.com/users/sign_up
2) Complete the fields, and enter your code in the Discount Code field on the 2nd paDiscount code snapge of our sign-up form.
3) Click the “Apply” button, and the total amount will refresh to reflect your discount.

If your discount code brings your cost to $0: You will still need to enter a valid credit card #, as a requirement of our e-commerce application; but the amount charged to your card will be $zero.

Will ReelDx automatically renew my credit card?

Yes, but you have options.

The default setting for all ReelDx accounts is to auto-renew your subscription once a year. However, we will trigger an auto-generated e-mail to you before that happens, so that you have the option to cancel your account and not be charged for another year of access to our growing collection of real patient video cases.

ReelDx does not store any credit card information in our system. All of our credit card data is handled by Stripe, our e-commerce app. Their security policy is listed here: https://stripe.com/help/security

Please contact us for any additional information or assistance.

Can I get a free trial?

Yes. Please contact us.

Can I contribute cases?

Quite possibly, and we’d love it! Contact us.

I’m having technical issues, such as loading your site or playing your videos.

You’ll need the following in order to reliably access ReelDx and play our videos:

Desktops / Laptops:

Windows 7 or newer:

Mac OS 10.9 or newer:

Mobile:

Plugins for video playback:

I’m having trouble logging in

Forgot your password?


Forgot other account information?


Still having issues? Contact us at support@reeldx.com