ReelDx Use Case Idea 2: Allow the patient or provider to record encounters

The following scenario is probably familiar to anyone who has experienced a serious health crisis:

For weeks things haven’t felt right. You went to your primary care physician, and she got a puzzled look on her face when presented with your history and symptoms. She suggested a specialist, who recommended a battery of tests. The test results are in, and your sitting in front of the specialist who tells you “These test results make me highly confident that you have [serious health condition].” From this point forward, your ears are ringing, a million questions are rushing through your head, and a million emotions. The doctor has been speaking for a few minutes, but you missed all that. Finally he says “do you have any questions?”

Getting bad news from the doctor, or leaving the hospital after a surgery or visit to the ER, or even just having a regular check up yields the need for more confused patientinformation – instructions, details of the diagnosis, resources to get support and help, prescriptions to fill and take, etc. It is estimated that >60% of the information delivered in these “patient education” moments is lost due to imperfect memory, failure to adequately listen, not understanding the technical language, and other factors.

Certainly those of us caring for aging parents will appreciate the frustration of hearing from the parent “I think the doctor told me to ____________.” Well, that “I think” is problematic. If she did say it, then we better do it. If she didn’t say it, what did she say? Adult children concerned about parents and wanting to be effective in helping their parents live healthy lives need better tools than the conversation, the page of information handed out, etc.

Lots of effort is being put into solving this problem. At ReelDx, we think we can help. We believe in the power of asynchronous video to provide high-fidelity/rich context records of conversations. A video that captures the conversation, including questions and answers, can be reviewed as many times as necessary, by anyone related to the patient. This is one of the most direct and obvious uses for secure and easy video creation, storage, and sharing.

Screen Shot 2014-12-03 at 2.07.27 PMWith a simple video capture application and ReelDx as the storage and sharing platform, a patient or a provider can capture the conversation they have, and safely store it, while sharing it only with the people who need to see it. With our platform and APIs, this video can be played within the EHR, can be viewed and shared by the patient, and will only be accessible to the people who have been given permission to see it.

Integrated into other software, like Twistle’s HIPAA-compliant medical messaging app, ReelDx’s simple and secure video content management tools can allow video information to be included in the workflow. With Twistle, for example, patients could record their sessions with the doctor, and immediately share that with the doctor and other professionals who could benefit from it. In this configuration, video can be used in the normal course of medical communications to enhance knowledge, understanding, appreciation of context, and recollection.

Does this use case strike a chord with you? We would love to work with you to integrate easy and safe video recording, storage, and sharing into your provider/patient encounters and subsequent workflow.

Email me at if you’d like to discuss how we can work together on this.


Leave a comment

Your email address will not be published. Required fields are marked *